Field Service Technician (Region North - West Brussels)
Operations Professional Brussels Full-time Belgium
Job Description
As a Field Service Technician at JDE, you are part of our technical team, passionate about our product (coffee), technology, and delivering an exceptional customer experience. As a technical specialist, you are the face of our company at the customer site, ensuring high‑quality technical service: you perform preventive maintenance on coffee machines and act immediately when a malfunction is reported by the customer. You mainly work in the North - West Brussels region, but you are also flexible to occasionally support colleagues in other regions or to be present at our office.
Your key responsibilities:
- You resolve technical issues for customers on our advanced coffee machines, following the Field Service planning.
- You arrive on time and always work according to applicable safety regulations.
- You carry out repairs and interventions professionally and with a customer‑focused mindset, with strong attention to quality.
- You work across different domains: software, electrical, and mechanical.
- You visit customers with newly installed machines to provide instructions and adjust settings.
- You perform preventive and occasional maintenance.
- You support installations or removals in exceptional cases.
- You represent our company at the customer site and ensure a positive experience.
Qualifications
- A2 diploma in Electronics or Electricity.
- Experience is an asset, but motivated starters are welcome.
- Technically strong and customer‑oriented.
- Analytical and solution‑oriented.
- Strong communication skills in Dutch and French.
- Independent, stress‑resistant, and well‑organized.
- Holder of a Category B driving license and willing to obtain a BA4 certificate.
- Flexible for occasional evening or weekend service.
- Preferably residing in the Brussels region.
Additional Information
What’s it like to work at JDE Peet’s?
We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
What’s next?
Interested? We’d love to hear from you! After we received your application we will do our utmost to give you quick feedback. Part of the recruitment procedure will be an online assessment, followed by interviews and a business case.
Learn more: https://careers.jacobsdouweegberts.com
#unleashyourpossibility #acupofamazing #LI-Hybrid
Company Description
You are a true brand lover. You want to be in the driver’s seat and make an impact. You want to work with a multicultural team where diversity is valued for what it brings — diverse perspectives that enrich our lives and our company. You want to create great coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’OR, or Senseo. Then this job is perfect for you!